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Here at Overland we understand that sometimes things don’t work out, so we try to make shopping online with us as risk-free as possible.

If you receive your order and aren’t absolutely in love with what you’ve chosen, we will happily offer you a full refund or exchange on your purchase – including sale items!

You have fourteen days from the date you receive your order to either post it back to our Distribution Centre, or you take it into your local Overland store and one of our friendly team members will process this for you.

If due to stock levels we cannot provide you with an exchange we will automatically issue you with a full refund. All refunds are processed via the original method of payment and will be processed within four working days of receipt of your order.

We are unable to accept returned orders where the shoes or handbag have been worn or damaged after purchase, so we recommend trying your shoes on inside on a carpeted surface to ensure you’ve chosen the best style and size.

Each time you order online with us you will be provided with an invoice and returns form which denotes all of the information you will need to return your order.

Return postage is covered by the customer, but we will not ask you to pay for shipping again if you choose to exchange your order for a different size or style.

For a detailed breakdown of our shipping costs and estimated delivery time-frames, please see the ‘Shipping’ section of our website here.

If you have any questions about returning your order that haven’t been answered here, please email us at info@overlandfootwear.co.nz